Questions or Comments

Need some assistance? The fastest way to get the answers you need are from
our online help system (below). Please choose your question from the dropdown
below and then click continue.

Subject:

How much is shipping?

Thank you for contacting SIMPLYPLUMBING.COM. Below is a copy directly from the information page of the SIMPLYPLUMBING.COM site specifying our shipping charges. You can find out more about our shipping policy on the information page of the SIMPLYPLUMBING.COM website. In the meantime, here is the paragraph copied directly from our site.

To find out how much shipping will cost, add the items you are interested into your shopping basket. Note that in doing this, you are not obligated to purchase these products. When viewing your shopping basket, you will see a table called "Shipping Calculator" with a field to add your zip code and state. Please enter your basic shipping information, shipping method, and select the apply button and your shipping charge/applicable taxes will appear.

Holiday Return Policy

No holiday return policy is in place. Our standard return policy applies.

Does SIMPLYPLUMBING.COM ship internationally?

We do not accept international credit cards. However, in certain cases we will ship internationally if the order is over $1,000 and you provide certified funds. Call (866) 786-3681 for questions about shipping outside of the US and Canada. Or, if you would like to place an order for shipment outside the United States/Canada, and can make payment with a Postal Money Order or other Certified Funds, please fill out the form below with the following information. We will get back to you within 24 hours with the cost of the merchandise with shipping, and an address/bank account of where to send your payment.

Your Name:
E-mail Address:
Phone Number:
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Can I pay with PayPal?

No.

Is this product in stock?

Thank you for verifying item availability. We will double check our inventory and get back to you within the next 24 hours.

Please complete the information below:

Your Name:
E-mail Address:
Phone Number:
Item(s) you are interested in purchasing:
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To find an item not listed on our site, please contact our Sales Support Team by clicking here.

Thank you for contacting SIMPLYPLUMBING.COM. Please fill out the below form and we will get back to you with 24 business hours.

Your Name:
E-mail Address:
Phone Number:
Item(s) you are interested in purchasing:
Comments:

Is this product Brand New?

Thank you for contacting SIMPLYPLUMBING.COM. The merchandise on our web site is brand new, factory sealed, and includes all the original accessories! (Unless clearly stated)
If there is a product that you are specifically concerned about, please complete the information below and we will get back to you within 24 business hours.

Your Name:
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Item(s) you are interested in purchasing:
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What is factory refurbished?

· Anytime a retail store or consumer opens a product box and it is not purchased, the retailer cannot sell it as new and often ships it back to the manufacturer

· If a consumer decides they do not wish to keep a product for any reason, even if it is the next day, it is sent back to the manufacturer

· Once at the manufacturer, the entire item is completely gone through to assure it meets ALL factory specifications and is quality checked again

· Factory Refurbished goods have a very low 2% return rate because they have been checked at least twice for original quality

· Each product includes a warranty that is supplied by the manufacturer that matches or even exceeds the original warranty

· The price to the consumer is MUCH lower

SIMPLYPLUMBING does not remove accessories from the products we sell. Every product on our site includes all the accessories and manual included by the manufacturer..

Tracking my Order:

Tracking information is secured the day after the merchandise has been shipped. Sometimes the tracking number is not valid because UPS hasn�t scanned the merchandise yet, so we suggest you wait until the evening to get accurate tracking information. Your tracking number can be found by visiting the Order Status page (a red button to this page is found on virtually every page of our site)

If you have not received a tracking number via email, and it is over 48 business hours since you placed your order, please complete the below form or give us a call at our direct number indicated on your order confirmation page.

Your Name:
E-mail Address:
Phone Number:
Order Number
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Cancellations?

In order to confirm the cancellation of an order, please call our direct phone number which is indicated on your order confirmation page and also in the e-mail confirmation you received after placing your order.

Why was my order cancelled?

Thank you for contacting SIMPLYPLUMBING.COM. Whenever an order is cancelled, we send an email telling you why we had to cancel your order. If you haven�t received an email from us, it may well be that there is a problem with the way your email address was entered in the order, or your server has filtered out our email.

If you have not received an email from us, please complete the information below and we will get back to you within 24 hours or you can call our direct number located on your order confirmation page.

Your Name:
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Warehouse Status means your order has been received and processed by the warehouse. At this point, we are awaiting the tracking information from our warehouse to update your order. After we receive the tracking number, we will automatically e-mail the e-mail address you specified in your original order.

Return Policy:

For a period of 30 days, our return policy allows you to exchange your merchandise if defective or you can return the item for a refund. All refunds are subject to a 25% restocking fee and shipping charges. Unfortunately, 25% is the cost charged by our distributors to take back the item. Your credit card company also charges us fees for charging and crediting your account - it never ends! (We do not pass on the credit card fees.)

The item must be returned in brand new condition with all warranty and instructional information. If that is not the case, you may be subject to additional fees.

Your Name:
E-mail Address:
Phone Number:
Reason For Return:
Is the item opened:
Replace or Credit:
Order Number:
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Receipt:

Merchandise from SIMPLYPLUMBING.COM originates from many locations within the United States, therefore, it is next to impossible to have an invoice included with each shipment. If you would like a copy of an invoice for your records, please fill out the information below and we will reply to your email address with the invoice attached.

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How do I SELL TO SIMPLYPLUMBING

Please fill out the form below and include any question or comments you have in the space provided. A representative will get back to you as quickly as possible.

Your Name:
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Order Number: (if applicable)
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Other Questions or Comments:

Please fill out the form below and include any question or comments you have in the space provided. A representative will get back to you as quickly as possible.

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